Tourism is an important economic sector in many countries worldwide. Many governments are placing a higher priority on tourism development because it leads to increased foreign exchange income and creates employment opportunities. However, the tourism sector is prone to both natural and human-made crises and risks, which invariably affect the functionality, sustainability, and competitiveness of a destination. The purpose of this paper is to provide an empirical analysis of the tourists' perceptions of crises and risks affecting the tourism sector in Durban. The paper used a mixed-method through the use of surveys and direct interviews with a sample of local, regional, and international tourists and key informants in the tourism sector within Durban. The results show that the level of risks in the city is perceived to be high and was found to have a significant impact on destination decision- choices. First-time visitors might be discouraged by mediatised risks. However, repeat visitors were likely to visit Durban since they were more conversant with the local conditions. Domestic tourists were likely to visit the destination since they have various mechanisms at their disposal to deal with perceived risks than first-time visitors. Furthermore, the results indicated that tourists are resilient to negative media coverage of risks. The study concludes that several factors influence the image of a destination, so tourist visitation cannot be affected by crises and risks alone. The study recommends a multi-pronged strategy to mitigate the impact of crises and risks on the destinations. Show less

Tourism is an important economic sector in many countries worldwide. Many governments are placing a higher priority on tourism development because it leads to increased foreign exchange income and creates employment opportunities. However, the tourism sector is prone to both natural and human-made crises and risks, which Show more

Sustainability has become one of the key elements of development for most tourist destinations. Some cities have adopted a sustainable development strategy as a long-term solution in improving socio-economic, cultural, and environmental practices. Traditionally, destinations have used events to achieve community enrichment, protect the natural environment, and create or maintain national pride. The aim of this research was to analyse the impact of events on sustainable tourism development in Durban. The study analysed the perceptions of key stakeholders regarding the contribution of events to socio-economic growth of the city of Durban. In carrying out the research, a mixed method approach was used. A total of 400 questionnaires were administered and 25 in-depth interviews were conducted. The results show that there are economic spin offs resulting from visitor spending during major events in the City. Furthermore, the study shows that although events can be used as a tool for sustainable tourism development, the challenge is the unbalanced racial structure within the industry, poor state of the economy, and limited access to business start-up capital for SMMEs. The study concludes that events play a vital role in socio-economic growth and development of the tourism sector in Durban and recommends multi-stakeholder collaboration and partnerships to ensure sustained tourism growth. Show less

Sustainability has become one of the key elements of development for most tourist destinations. Some cities have adopted a sustainable development strategy as a long-term solution in improving socio-economic, cultural, and environmental practices. Traditionally, destinations have used events to achieve community enrichment, Show more